RETURNS: Exchanges & Store Credit

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer STORE CREDIT or EXCHANGE ONLY within 30 days of the ship date, in cases where: 

•      (a) The item does not fit you (b) You are not satisfied with the quality (c)  You have simply changed your mind 

We DO NOT offer refunds to the original method of payment; we ONLY offer Store Credit or Exchange. 

• Exchanges or Store Credit will only be issued within 30 days of the initial ship date, upon inspection by NRML associate. 
• Final Sale:  sale and clearance items, release shoes, promotional items are considered final sale and not eligible for exchange or store credit.
• GIFTS: Items purchased as a gift are only eligible for store credit or exchange;  refunds are not permitted. If Store Credit is approved, an E-Gift Card with the amount will be sent to the purchaser via email.

Eligibility for Exchange or Store Credit:

•  We require a receipt or proof of purchase .
• Product must be in original condition unworn and unwashed,  with original tags and packaging.
• A NRML team member will inspect the product to determine eligibility for exchange or store credit.We will send you an email to notify you that we have received your item, and confirm approval at that time.
• Restocking fees may apply for certain items at the discretion of NRML Team. 
•  Please note, once your order has shipped we cannot cancel your order: Regular Price items once shipped are now eligible for exchange or store credit only, and all sale, promotional, and release shoe items are final sale once the order has shipped. 
• Our policy lasts 30 days. If 30 days have gone by since your purchase shipped, unfortunately we can not offer you a refund or exchange.

Can I cancel my order?

Customers wishing to cancel orders should email support@nrml.ca immediately. If the product has already been shipped to the customer, please see the exchange and return policy for more information. Please note, all sale and promotional items are final sale once the order is shipped. No exceptions.

Do I pay a RESTOCK FEE when I request an ORDER CANCELLATION? 

Additionally, any cancelled orders can be subject to a 10% restocking fee at NRML's discretion.

Please be sure you are happy with your order and have reviewed all policies, prior to completing your purchase.
10% restocking fee includes, but is not limited to:

• Bot Transactions

• Organic Transactions

• Shoe release transactions

• Bulk Orders 

• Single item orders 

• And more